By the end of the programme, participants will be able to:

Care for Peers: Building a Supportive Community

• Explain the role of peer care in strengthening workplace resilience and mental well-being.

• Apply the Iceberg Model to build empathy and better understand peer behaviour.

• Use listening, inquiry, and affirmation to improve workplace conversations.

• Support colleagues in balancing self-care, performance, and professional responsibilities.

• Demonstrate objectivity, professionalism, boundaries, and appropriate escalation in emotionally challenging situations.

• Develop practical strategies for creating support networks during workplace change.

This course strengthens workplace resilience by equipping employees to care for peers and contribute to a supportive community.

Care for Peers: Building a Supportive Community

• Participants will be better able to recognise peer-support opportunities, practise quality conversations, show empathy, and support colleagues while maintaining objectivity, boundaries, and professionalism.

Peer Care and Supportive Community

• Check-in: current state, learning intentions, and expectations

• Mental well-being and resilience: why peer support matters

• Strategies for managing emotions during change, resilience mapping, self-reflection, and support creation

• Applying the Iceberg Model to develop empathy, understand others, and show care appropriately

Quality Conversations and Peer Support Practice

• Quality conversations: listening and inquiry to create insight

• Self-portrait exercise: practising listening and affirmation

• Peer-support conversations: balancing care, professionalism, boundaries, and escalation

• Workplace application: challenges, support networks, and practical implementation

• Personal action plan for applying peer care practices in the organisation