Course overview



Course date

04-09-2023 to 06-09-2023

06-12-2023 to 08-12-2023



Course type


Course fee

(including GST)

Member Total Fee (inc. 8% gst) : $777.60
Non-Member Total Fee (inc. 8% gst) : $972.00



Course Overview

This programme is designed for employees who have been newly-promoted to a supervisory or managerial position to improve their people-management skills and, more importantly, be equipped with practical ideas for optimising the most important resource in the organisation – it’s people. It’s also suitable for existing supervisors and managers who have not received any formal training in people-management skills.

Course benefits

Possess a firm foundation in becoming both an efficient and effective manager and better motivator of subordinates. This will lead to subordinates becoming more inspired, produce higher quality work, and tend to stay longer in the organization.The organization will then benefit with higher productivity levels, lower turnover and resignation rates, saving time, energy, resource, money in hiring and re-hiring of new staff.

  • Become an effective motivator of subordinates.
  • Improve EQ skills.
  • Know how to supervise, communicate, coach, counsel, delegate, lead and inspire subordinates effectively.
  • Build a stronger, more cohesive team.

Course outline


  • Inculcating a healthy self-esteem
  • Adopting a positive mental attitude
  • Maximizing one’s potential
  • Striking an IQ/EQ balance in supervision
  • Developing work performance goal


  • Key Principles, roles and responsibilities of a supervisor
  • Communicating Effectively
  • Coaching & Counselling Skills
  • Inter-personal and conflict management skills
  • Motivating and inspiring subordinates
  • Delegating work effectively
  • Leading effectively


  • How to manage one's boss 
  • Becoming an effective intermediary between one’s boss and subordinates
  • Relating to different kinds of bosses


  • The magic ingredient in teamwork – SYNERGY
  • Building a cohesive team


3 days

Course runs

Who should attend?

Level 2: Supervisor, Executive & Emerging Managers

Level 3: New Managers

Supervisors and first-line managers, especially those who have been recently promoted to supervisory positions. Experienced supervisors and middle-level managers can also attend to enhance their supervisory skills.

Programme leader

Francis Ho has been a trainer for the last 18 years. He has trained extensively overseas in places like France, Switzerland, India, China, Japan, Australia and many other countries. For his training locally, Francis has been bestowed 3 May Day Awards in 2009 (by the minister for Manpower) for his contributions in transformative training in Singapore. Prior to become a trainer, Francis has a successful career as a banker. His last corporate position was as a Vice President in Citibank, managing a team of about 100 staff.

As a specialist in Leadership and Management training, he uses the latest in human resource psychology and neuro-science to help supervisors and managers understand human drivers for behaviours and attitude and learn tools and technique to draw out positive mindset and action from employees for peak performance in the workplace. According to Francis, “Leadership and Management is a science! Attend the right training and learn it as an ART!”. Francis is particularly effective in facilitating workshops for newly promoted supervisors and managers to help them build a strong foundation for leadership and management. For the more experienced learners, Francis shares many new cutting-edge management techniques used by some top managers in the Fortune 500 companies. Francis’ workshops are fun, effective and impactful.

Course fee

Programme Executive In Charge : Mei Yen

Telephone number : 62486137

Email :

Non-members are welcome to sign up for SIM membership to enjoy the discounted rate.

To register for the programmes now, select the preferred programme run-dates below through the register icon.