Business Outcomes

Leaders are the performance linchpin of organisations. How well leaders at all levels, from first-level up through an organisation, use foundational leadership skills significantly impacts every metric in the business: employee productivity and engagement, customer satisfaction and loyalty, innovation, and financial performance. They are the creators and carriers of culture for their teams and directly influence whether top talent stays or leaves. This is especially true of first-level leaders, who are frequently responsible for the quality of the customer experience, and who lead teams that are the biggest source of product and process innovation but have had little to no experience/training in how to lead a team.  

This Course will equip leaders with the essential skills and tools to achieve business results with and through others as well as develop their people into a high-performing team.

Learning Outcomes

• Explore the critical mindset shifts that will enhance your leadership capabilities to improve team performance and achieve results.

• Use emphatic listening & coaching questions to conduct regular 1 on 1 conversations to better understand your direct reports’ issues & challenges, to manage performance and develop their roles.

• Re-examine your performance appraisal procedures to incorporate continuous feedback and unbiased performance review.

• Create clarity around department/team goals, workplans and results to delegate responsibility to direct reports.

• Identify specific actions to help team members navigate and accelerate through change and optimise staff and team performance to achieve better results.

• Manage productivity, implement workload planning and review scheduling processes to maximise resources, effectively roster staff and manage day-to-day operations.

Carefully curated from FranklinCovey’s extensive experience and research on what makes a successful leader, this Course provides insights on the 6 critical practices for leading a team. Participants will focus on the following three core areas - that will enable the willing and practical application of core leadership skills that create or improve winning teams:

Learning Unit 1: Manage Team Performance

1. Practice #1 - Develop a Leader’s Mindset: 

• Unique challenges and opportunities that people managers face

• Impact leaders have on the organisation

• Critical mindset shifts for leaders to maximise their success

2. Practice #2 – Hold Regular 1-on-1s: 

• Effective Mindset Shift: Hold regular 1-on-1 Conversations to increase engagement 

• Use 1-on-1s to uncover issues and help team members solve problems for themselves

• “Career” and “Performance” Conversations to identify career pathways for development

• Levels of Engagement 

• Coaching Questions 

3. Practice #3 – Create a Culture of Feedback: 

• Effective Mindset Shift: Give and seek feedback to lift the entire team

• Giving Feedback: Dos and Don’ts

• Reinforcing and Redirecting Feedback: Definition and Benefits 

• How to use “Giving Feedback” Planner 

• Value in Seeking Feedback 

• Guidelines for Seeking Feedback 

Learning Unit 2: Support Team Plans

4. Practice #4 – Set Up Your Team To Get Results: 

• Effective Mindset Shift: Create clarity about team goals and results

• Delegation as development opportunities

• Guidelines to delegate effectively: Delegation Planner 

• Delegation Practice 

• Delegation Watchouts 

5. Practice #5 – Lead Your Team Through Change: 

• Effective Mindset Shift: Champion change with team members

• Why Change Fails 

• Understanding Change: The Change Model

• Moving Through the Zones of Change 

Learning Unit 3: Manage Productivity and Resources

6. Practice #6 – Manage Your Time and Energy: 

• Effective Mindset Change: Manage time and energy to be effective leaders

• Make Time for Priorities 

• Weekly Planning and Practice 

• Daily Planning and tips on Staff Rostering 

• 5 Energy Drivers: Constant Renewal and Assessment 

Participants will also engage in 3 weekly reinforcement Group Coaching following the facilitated training to deepen learning, accelerate application, and create accountability.

Full video recording (including screenshots) of each online session will be taken for SSG’s audit purposes