Course overview



programme type
Course date

08-05-2024 to 11-06-2024

degree award


academic level
Course type


projected fees
Course fee

(including GST)

funding subsidy

SkillsFuture Funding


Course Overview

The role of a leader has always been tough – and today’s realities make it even tougher. People skills typically account for 80 percent of success in this role. Yet many people are promoted into leadership because of their technical capabilities, with limited resources, support, or the acquired skills needed to manage and motivate others. Without these basic skills, leaders at every level can struggle with leading teams in today’s workplace.

This programme is best suited for learners from the social service sector.

Course benefits

Business Outcomes

Leaders are the performance linchpin of organisations. How well leaders at all levels, from first-level up through an organisation, use foundational leadership skills significantly impacts every metric in the business: employee productivity and engagement, customer satisfaction and loyalty, innovation, and financial performance. They are the creators and carriers of culture for their teams and directly influence whether top talent stays or leaves. This is especially true of first-level leaders, who are frequently responsible for the quality of the customer experience, and who lead teams that are the biggest source of product and process innovation but have had little to no experience/training in how to lead a team.  

This Course will equip leaders with the essential skills and tools to achieve business results with and through others as well as develop their people into a high-performing team.

Learning Outcomes

• Explore the critical mindset shifts that will enhance your leadership capabilities to improve team performance and achieve results.

• Use emphatic listening & coaching questions to conduct regular 1 on 1 conversations to better understand your direct reports’ issues & challenges, to manage performance and develop their roles.

• Re-examine your performance appraisal procedures to incorporate continuous feedback and unbiased performance review.

• Create clarity around department/team goals, workplans and results to delegate responsibility to direct reports.

• Identify specific actions to help team members navigate and accelerate through change and optimise staff and team performance to achieve better results.

• Manage productivity, implement workload planning and review scheduling processes to maximise resources, effectively roster staff and manage day-to-day operations.

Course outline

Carefully curated from FranklinCovey’s extensive experience and research on what makes a successful leader, this Course provides insights on the 6 critical practices for leading a team. Participants will focus on the following three core areas - that will enable the willing and practical application of core leadership skills that create or improve winning teams:

Learning Unit 1: Manage Team Performance

1. Practice #1 - Develop a Leader’s Mindset: 

• Unique challenges and opportunities that people managers face

• Impact leaders have on the organisation

• Critical mindset shifts for leaders to maximise their success

2. Practice #2 – Hold Regular 1-on-1s: 

• Effective Mindset Shift: Hold regular 1-on-1 Conversations to increase engagement 

• Use 1-on-1s to uncover issues and help team members solve problems for themselves

• “Career” and “Performance” Conversations to identify career pathways for development

• Levels of Engagement 

• Coaching Questions 

3. Practice #3 – Create a Culture of Feedback: 

• Effective Mindset Shift: Give and seek feedback to lift the entire team

• Giving Feedback: Dos and Don’ts

• Reinforcing and Redirecting Feedback: Definition and Benefits 

• How to use “Giving Feedback” Planner 

• Value in Seeking Feedback 

• Guidelines for Seeking Feedback 

Learning Unit 2: Support Team Plans

4. Practice #4 – Set Up Your Team To Get Results: 

• Effective Mindset Shift: Create clarity about team goals and results

• Delegation as development opportunities

• Guidelines to delegate effectively: Delegation Planner 

• Delegation Practice 

• Delegation Watchouts 

5. Practice #5 – Lead Your Team Through Change: 

• Effective Mindset Shift: Champion change with team members

• Why Change Fails 

• Understanding Change: The Change Model

• Moving Through the Zones of Change 

Learning Unit 3: Manage Productivity and Resources

6. Practice #6 – Manage Your Time and Energy: 

• Effective Mindset Change: Manage time and energy to be effective leaders

• Make Time for Priorities 

• Weekly Planning and Practice 

• Daily Planning and tips on Staff Rostering 

• 5 Energy Drivers: Constant Renewal and Assessment 

Participants will also engage in 3 weekly reinforcement Group Coaching following the facilitated training to deepen learning, accelerate application, and create accountability.

Full video recording (including screenshots) of each online session will be taken for SSG’s audit purposes


6 weeks

Course runs

Who should attend?

Level 3 - New Managers
Level 4 - Managers
Level 5 - Senior Managers & Directors

Programme leader

One of the following will lead the training:

Ms Winifred Loh held senior leadership positions in business partner, HR generalist, and learning & organisation development functions across a 25-year career in publicly listed companies globally and regionally. She comes to consulting, coaching and facilitation from working in the trenches, with leaders in the retail, professional services, high technology, telecommunications, and pharmaceutical industries. 

In the non-profit arena, she helmed the Centre of Non-Profit Leadership for 3.5 years, the leadership consulting arm of National Volunteer and Philanthropy Centre. In that role, she partnered with Board Chairs/Members, and CEO/Executive Directors of local non-profit organisations (NPOs) to deepen their leadership bench strength, identify governance challenges and facilitate organisational transformations for greater social impact.

Mr Sam Chia has more than 30 years of professional experience as an international business leader, executive coach, facilitator, and consultant in diverse industries that include chemicals, professional services, technology, semiconductor, bank, and financial institution.

Sam holds an MBA and is a fellow member of The Association of Chartered Certified Accountants and the Institute of Singapore Chartered Accountants. Sam is highly passionate about leadership development and has worked with leaders from different levels. In his work, Sam applies insights using assessment technology, positive psychology, action learning, coaching, and blended learning to help leaders expand their performance and organisational capabilities.

Dr Christopher Fong served as Lead Clinical Consultant Psychologist (Asia Pacific) for Optum Global Solutions, an employee assistance program (EAP) unit of the UnitedHealthcare Group for 17 years. He had managed global accounts from banking finance, IT, oil & gas to pharmaceuticals. He was responsible for building a regional ecosystem of external stakeholders to complement the EAP suite of services on mental wellness programmes. He is currently a Workplace Consultant Psychologist and holding various major appointments, such as National Fellow, Ministry of Social & Family Development (NCSS). In 2019, he was part of the taskforce with the National Council of Social Services (NCSS) in producing the national mental health toolkit for employers. He has been recently appointed national council member to the Singapore Workplace, safety & Health Council, a national board advising the Singapore government on workplace mental wellbeing initiatives.

Course fee

The course run details will be subjected to change.

For Social Sector


8 January 2024 (8.30 am - 5.30 pm)

Coaching 1

15 Jan (9 am - 12 pm)

15 Jan (2 pm - 5 pm)

16 Jan (2 pm - 5 pm)

Coaching 2

22 Jan (9 am - 12 pm)

22 Jan (2 pm - 5 pm)

23 Jan (2 pm - 5 pm)

Coaching 3

29 Jan (9 am - 12 pm)

29 Jan (2 pm - 5 pm)

30 Jan (2 pm - 5 pm)

Assessment & Radiation

19 February 2024 (9 am - 1 pm)

For Non-social Sector


5 March 2024 (8.30 am - 5.30 pm)

Coaching 1

12 Mar (9 am - 12 pm)

13 Mar (9 am - 12 pm)

13 Mar (2 pm - 5 pm)

Coaching 2

19 Mar (9 am - 12 pm)

20 Mar (9 am - 12 pm)

20 Mar (2 pm - 5 pm)

Coaching 3

26 Mar (9 am - 1 pm)

27 Mar (9 am - 1 pm)

27 Mar (2 pm - 5 pm)

Assessment & Radiation

9 April 2024 (9 am - 1 pm)

Social Sector


8 May 2024 (8.30 am - 5.30 pm)

Coaching 1

14 May (9 am - 12 pm)

15 May (9 am - 12 pm)

15 May (2 pm - 5 pm)

Coaching 2

21 May (9 am - 12 pm)

22 May (9 am - 12 pm)

22 May (2 pm - 5 pm)

Coaching 3

28 May (9 am - 1 pm)

29 May (9 am - 1 pm)

29 May (2 pm - 5 pm)

Assessment & Radiation

11 June 2024 (9 am - 1 pm)

Programme Fees

Full Course Fee: $1,722.20 (incl of 9% GST) wef 2024

Nett Fee (after funding) *:

SME: $ 616.20 Non-SME: $ 932.20

For Participants eligible for SkillsFuture Mid-Career Enhanced Subsidy:

40 years old and above

(Singapore Citizen only): $ 616.20

*Terms and conditions apply

Programme Executive In Charge : Grace Tan

Telephone : 62489414

Email :