1. Definition of a High-Performance Team (HPT)
2. High Performance Formula
3. Managing an HPT
a. 4 key steps for Performance Management
b. Goal Setting: S.M.A.R.T.E.R. goals
c. Measuring progress
d. Myth: What gets Measured gets Done!
e. ABC Model to change behaviors
f. Positive Reinforcement and Negative Reinforcement
g. Balancing Trust and Authority
h. The Art of Delegation
i. The Power of Feedback
j. Crucial Conversation
4. Motivating HPT
a. Top 5 motivations for employees
b. Creating a motivating environment
c. Making employees feel valued
d. Employee Engagement
5. Leading HPT
a. Pygmalion and Golem Effects on management
b. Theory X and Theory Y
c. Blake Mouton Management Grid
d. Coaching and Mentoring
e. Why employees don’t do what they’re supposed to do