Learning Outcomes

By the end of this course, you will be able to:

• Analyse the key mindset shifts required when transitioning from Individual Contributor to Manager

• Apply performance review insights to identify development priorities and collaboratively set goals with team members.

• Evaluate individual strengths and development needs using empathetic listening techniques.

• Conduct structured coaching and regular check-in conversations with team members

• Utilise effective inquiry and questioning techniques to deepen reflection during coaching sessions.

• Craft career and development goals to close performance gaps and prepare for future roles

Business Outcomes

Through this course, you will be empowered to:

• Set clear and meaningful goals aligned to organisational priorities

• Identify team members' strengths and development needs more effectively

• Conduct effective feedback and development conversations

• Tailor development approaches based on individual needs

• Support career growth and progression of team members

• Drive accountability through regular check-ins and coaching conversations

• Develop a culture of continuous learning and performance improvement

Setting Goals with Purpose

• Understanding the Transition from Individual Contributor to Manager

• Understanding the Performance Management Process

• Writing Effective Goals Aligned to Organisational Objectives

• Setting Stretch Goals to Drive Goals

Tailoring Development Interventions

• Identifying Strengths and Development Areas

• Applying Empathic Listening Techniques

• Tailoring Development Strategies for Individuals

Driving Accountability through Coaching and Feedback

• Giving Developmental Feedback Using the SBI Model

• Applying the GROW Coaching Model

• Using Effective Questioning Techniques

Supporting Career Progression and Potential

• Career Development Planning

• Career Lattice vs Career Ladder Approach

• Leveraging Transferable Skills

• Supporting Career Growth