Course overview



programme type
Course date

01-04-2024 to 01-04-2024

01-07-2024 to 01-07-2024

14-10-2024 to 14-10-2024

degree award


academic level
Course type


projected fees
Course fee

(including GST)

Course Fee GST 9% : $436.00

funding subsidy

SkillsFuture Credit

SkillsFuture Funding

Course Overview

Communication skills are critical for supervisors, executives, and managers as a large part of their responsibilities involve delegating tasks and communicating with a variety of stakeholders to drive and achieve work outcomes. 

With the push for digitalization and new media, communication requirements at work have also changed, such as with the use of instant messaging, video conferencing, and social media. Being able to adapt and convey messages clearly and professionally across these platforms is crucial for personal and professional success.

Course benefits

Learners will be equipped with the knowledge and abilities to tailor communication approaches to different audiences, such as communicating feedback, presentations, and persuasive techniques.

Course outline

Pre-read: Personal Mindset

• Introduction to learning and unlearning for Good Work 

• Unlearn to Learn 

• Influences on Mindset 

Unit 1: Effective Communication

• Types of communication and its effectiveness

• Social and emotional intelligence 

• Giving and receiving feedback Techniques

Unit 2: Effective Presentation

• Presentation designing 

• Data visualisation

• Audience's need analysis

Unit 3: Persuasive Communication

• Concept of behavioural insight

• Stakeholder analysis techniques

• Communication Plan

• Persuasive communication techniques

• Audience management

• Active listening techniques 


1 day

Course runs

Who should attend?

Level 2 - Supervisor, Executive, & Emerging Managers
Level 3 - New Managers
Level 4 - Managers

Programme leader

Course fee

Mapped to Critical Core Skills – Interacting with Others – Communication (CCS-CMC-I002-1)

Programme Fees

Full Course Fee: $ 436 (incl of 9% GST)

Nett Fee (after funding) *:

For Employer Sponsored Participants:

SME: $ 156 Non-SME: $ 236

For Participants eligible for SkillsFuture Mid-Career Enhanced Subsidy:

40 years old and above

(Singapore Citizen only): $ 156

For Self Sponsored Participants:

SkillsFuture Credit is applicable for Singapore Citizens aged 25 years old and above only

Inclusive of 9% GST (GST is based on Full Course Fee)

*Terms and conditions apply

Programme Executive In Charge : Patricia Lee

Telephone : 62489447

Email :

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