1. Introduction and overview
• Most common myths of human behaviour
• Most common myths of what constitute right (vs. wrong) behaviour
• Are people generally more similar to or different from one another?
• In general, is it easy or hard for people to change their attitudes, beliefs, and behaviour?
2. What really drive human behaviour
• How much does rationality drive human behaviour? When does it not?
• The way we reason: How rationality can help vs. harm us
• How much does one’s attitude drive his/her behaviour?
• How permanent or constant is one’s attitude across contexts and time?
• Are we driven more by rationality or emotions?
• Are we driven more by our character or personality?
• Compare: Character vs. personality
3. Important frameworks and models of human behaviour
• Framework: Rational vs. Behavioural Approach (Stanford-Princeton)
• Framework: SIR Framework (Yale)
• Model: Emotional Intelligence model (Yale)
• When 10% good is not the same as 90% bad!
• Why different people often see the same thing differently?
4. Leading and influencing
• What every leader must know about what drives people’s behaviour
• Must-know: the role leaders play in employee’s and team’s performance
• Which is more efficient: Motivating people by fear or inspiration?
• History of leadership: What effective leaders do vs. don’t do
5. Conflicts and differences
• 3 most common reasons why people can't seem to get along
• Working with people who are different from you
• Most common wrong idea on how best to manage conflict
• Solution: What is the “best way” to manage conflict?
6. Timeless rules: Dos and don'ts of dealing with people
• Why good intention is not good enough!
• Why good attitude is not good enough!
• It often boils down to communication, communication, communication!
• What really makes people tick, in both positive and negative ways!
