Pre-read: Personal Mindset
• Introduction to learning and unlearning for Good Work
• Unlearn to Learn
• Influences on Mindset
Unit 1: Setting Team Goals
• Setting and aligning team goals
• Using team goals to facilitate achievement of organisational objectives
Unit 2: Form an Effective Team
• Align team values, beliefs and perceptions to establish harmonious working relationships
• Forming a team with diverse skills
• Engaging external stakeholders to achieve mutual outcomes
Unit 3: Communication
• Listening Techniques
• Speaking Techniques
• Body Language
• Types of collaboration tools and platforms
Unit 4: Conflict Management
• Facilitation techniques
• Negotiation Techniques
• Opening doors
Unit 5: Coaching and Mentoring
• Providing Corrective Feedback
• Building trust