By the end of the programme, participants will be able to:

• Use AI tools more confidently for everyday workplace tasks.

• Write clearer prompts using structured prompting techniques.

• Apply AI to drafting, summarising, researching, planning, and reviewing work.

• Identify common AI risks and apply basic safe-use guardrails.

• Build a personal AI productivity playbook for immediate workplace application.

Learner deliverables:

• Personal AI productivity playbook.

• Prompt template pack.

• Safe AI usage checklist.

• Hands-on productivity exercises.

Key topics include:

• What generative AI is and how it is changing work.

• Difference between chatbots, copilots, automation, and AI agents.

• Practical prompt engineering frameworks.

• AI for writing, research, summarisation, ideation, planning, and communication.

• Common risks such as hallucination, data privacy, confidentiality, bias, and over-reliance.

• Safe AI usage habits for the workplace.