In this module, you will learn about assuming personal responsibility in combating scams by embracing a mindset shift. The module covers:

• Understand how you can contribute to scam identification, stalling, or prevention by applying empathetic knowledge of scam victims and the intentions of all parties involved
• Recognise and analyse scammer manipulation tactics to enhance your ability to intervene effectively and support potential victims

In this module, you will be introduced to sensemaking via your organisation's anti-scam framework to spot potential scam victims while also applying systems thinking to grasp the intricacies of the information gathered. The module covers:

• An introduction to the concepts of Sense Making
• Understanding an attacker's lifecycle
• Application of Systems Thinking Theories

In this module, you will learn about effective decision making and avoiding blind spots.
The module covers:

• Utilising primary and secondary data for making of data-driven decisions
• Identifying blind spots to mitigate adverse effects on decision making efficacy

All learners will get to experience the different types of cyber scams and learn how modern cyber scams work. The activities cover:

• Live demonstration of the various cyber scams
• Defensive anti-scam techniques
• Table-top exercise with role play on scam situation