Pre-read: Personal Mindset
• Introduction to learning and unlearning for Good Work
• Unlearn to Learn
• Influences on Mindset
1: Creative Thinking Process
• The Creative Thinking Process
• Managing Creativity
2: Identify Improvement Areas
• Research and information collection tools and techniques
• Analysing quantitative and qualitative data
3: Idea Generation
• Facilitation Techniques
• Divergent and Convergent Thinking
• Actionable Brainstorming
• Drivers and Barriers of Innovation
4: Collaborate and Communicate
• Visual Communication Techniques for Impact
• Visual Tools for Collaboration
5: Evaluate and Improve
• Designing Iterative Experiments
• Measuring and Iterating