Participants will:

• Apply systems thinking tools to improve communication clarity and message alignment

• Structure presentations with deeper insight into audience perspectives and systemic drivers

• Use systems models to identify leverage points and plan Theory of Change narratives

• Build confidence and clarity in delivering high-stakes or technical presentations

Learning Outcomes

Participants will:

• Understand how synthesis (systems thinking) complements analysis in communication

• Use Levels of Perspective to align messages to different stakeholder mindsets

• Apply Hierarchy of Choices to structure logic across scope, strategy, and implementation

• Understand the nature of structural tension using the Creative Tension Model

• Translate complex systems into systemic narratives for collaboration and co-creation

Day 1: Systems Thinking Foundations for Strategic Communication

• Systems Thinking vs Analytical Thinking: Introduction to systems as a mindset for synthesis and influence

• Mapping Complexity and Leverage Points: Recognising interdependencies and identifying systemic leverage

• Hierarchy of Choices: Aligning vision, scope, and action to communicate with logic and coherence

• Creative Tension: Understanding the nature of structural gap and how that can lead to vicious or virtuous cycles of intervention

• Levels of Perspective: Reframing diagnostic content to suit diverse stakeholder mental models to evaluate systemic structures causing the patterns and events.

Day 2: Structuring and Delivering Presentations with Systems Intent

• Translating Systems Thinking into Presentation Framing: From systemic insight to communication clarity for collaboration

• Executive Messaging and Narrative Design: Using story arcs and message maps to engage logically and emotionally through Quality of Conversation

• Audience Mapping for Persuasion: Matching tone, content and data to the thinking style of decision-makers and activating Double-Loop learning

• Slowing Down and Decision Making: Understanding logical leaps and making better decisions through Ladder of Inference

• Connecting the Narrative: Understanding the inter-relatedness of Systems Models.