STAKEHOLDER ENGAGEMENT AND MANAGEMENT L4 (SYNCHRONOUS AND ASYNCHRONOUS E-LEARNING)
SIM
Course overview
Categories
Management
Course date
02-09-2024 to 09-09-2024
Provider
SIM
Course type
Instructor-Led
Course fee
(including GST)
Course Fee GST 9% : $918.00
Funding/Subsidy
SkillsFuture Credit
SkillsFuture Funding
Course Overview
In a complex business world, having the capability to engage with various stakeholders is paramount for any individual in any role to achieve desired business outcomes through effective communication, cross-functional collaboration and optimizing limited resources. This programme strengthens one’s competencies in handling various stakeholders, enhancing the effectiveness and efficiency in stakeholder engagement and management
Course benefits
Participants will explore key stakeholder engagement techniques as well as how to become more assertive, communicate effectively, create and present winning business case, establish high-performing collaborative actions and becoming a trusted advisor. Participants would be able to engage and manage stakeholders better back in one’s organisation for improved business outcomes.
- Identify, Analyse and Prioritise Stakeholders
- Communicate Effectively with Stakeholders
- Build Relationships with Stakeholders
Course outline
- Identification of Stakeholders
- Analysis and Priortisation of Stakeholders
- Stakeholders Monitoring
- Stakeholders Perspectives
- The Effective Communication Process
- Barriers to Communication
- Active Listening
- Listening Behaviours
- Techniques to Engage Stakeholders
- Rapport and Trust with Stakeholders
- Effective Influencing Techniques
As part of the training and learning during this course, photography and/or video recording of participants in action will be done.
This 2 Days (20-hour) programme includes:
- 16 hours of Instructor-Led Learning (2 days x 8 hours), and
- 4 hours of Asynchronous E-learning (Self-paced; to be completed before Day 2 of the course)
Duration
2 days
Course runs
| Date | Time | Venue | Registration Closing Date | Register |
|---|---|---|---|---|
| 02-09-2024 to 09-09-2024 |
09.00 - 18.00 | Zoom platform | 19-08-2024 |  |
Who should attend?
Level 4 - Managers
Level 5 - Senior Managers & Directors
Programme leader
Annie Tan has over 20 years of leadership and management experience in DBS Bank, Standard Chartered Bank and Fiserv Aspac (Banking Solutions Consulting), 10 years in Human Capital.
In DBS, she spearheaded the setting up of the SME hotline and led teams to support SME & Wealth customers in the Customer Centre (an award-winning in-house 600 seats Call Centre).
As the Head of Onboarding in DBS Learning & Talent Development, she developed programmes in Customer Service, Leadership and Management.
As the Deputy to the Head of Leadership Institute, Annie successfully designed and facilitated programmes on Leadership, Professional Development, Performance Management and Cultural Development for DBS across the region.
Norintan Shariff has been in the learning and development space, in both WSQ and non-WSQ since 2008. A people developer at heart, she has been facilitating more than 100 different modules across different frameworks; Service Excellence, Human Resource Management, Leadership & People Management, Business Management, Retail Management, Tourism Management and many others.
She also develops, customise and contextualise curriculums for both WSQ and non-WSQ. She has developed over 100 different modules including frameworks that she may not be the subject-matter expert like Early Childhood Education, Security and Process Engineering. She also facilitates Business Success Roadmap for SMEs business owners and managers in her consulting work.
Norintan has an extensive of over 30 years of experience, in various sectors of the service industry before venturing into the training and development. She was with the airlines, hotel & accommodation, cruises and retail/wholesale. She spent almost 15 years in luxury retail that covers travel retailing business in the Asia region including Korea, Taiwan, Philippines, Indonesia, Thailand, Malaysia and Singapore. During her tenure with the organisation, she oversaw the Human Resource Management and Training & Development for the organization, and had been involved in internal and external training. As the General Sales Manager, she also oversees the financial & accounting, sales & marketing, IT, customer relations management, human resource management and general management.
Course fee
| Programme Fee | Amount (including GST) | Remarks |
|---|---|---|
| Course Fee GST 9% | $918.00 | - |
Programme Fees
Full Course Fee: $926.50 (inclusive of 9% GST)
Nett Fee (after funding) *:
For Employer Sponsored Participants
SME: $331.50
Non-SME: $501.50
For Participants eligible for SkillsFuture Mid-Career Enhanced Subsidy:
40 years old and above
(Singapore Citizen only): $331.50
For Self Sponsored Participants:
SkillsFuture Credit is applicable for Singapore Citizens aged 25 years old and above only
Inclusive of 9% GST (GST is based on Full Course Fee)
*Terms and conditions apply
Programme Executive In Charge : Patricia Lee
Telephone number : 6248 9447
Email : patricialee@sim.edu.sg