The course, Problem Solving, is a critical core skill endorsed by SkillsFuture Singapore. It supports learners in getting their team members to develop problem solving practices. It provides learners with the tools to perform root cause analysis. It equips learners with big picture thinking and the techniques to develop potential solutions. It helps learners to test solutions and determine risks and constraints. It provides learners with the techniques to evaluate and prioritise solutions, and engage stakeholders to secure buy-in. When learners apply these competencies, they will be able to contribute to problem solving at the workplace and enable the organisation to meet stakeholders’ objectives.

Pre-read: Personal Mindset

• Introduction to learning and unlearning for Good Work 

• Unlearn to Learn 

• Influences on Mindset

1: Define the problem

• Pitfalls of problem solving

• The innovative problem solving process

• Root cause analysis tools

• Defining the objective

2: Create and consider many options

• Facilitation techniques

• Data gathering

• Develop big picture thinking

• Quantitative and qualitative methods

3: Test options

• Identifying and prioritising your riskiest assumptions

• Risk assessment matrix

• Prototyping

• Experimenting and user testing

4: Choose a solution based on defined criteria

• Comparison matrix and analysis

• Prioritisation framework

5: Implement, refine and repeat

• Measuring what matters

• Stakeholder analysis matrix

• Stakeholder engagement techniques

• Present and pitch