PROBLEM SOLVING (INTERMEDIATE)

SIM

Course overview

PROBLEM SOLVING (INTERMEDIATE)
Categories

Self-Management

programme type
Course date

13-11-2024 to 13-11-2024

17-02-2025 to 17-02-2025

05-05-2025 to 05-05-2025

15-08-2025 to 15-08-2025

24-10-2025 to 24-10-2025

degree award
Provider

SIM

academic level
Course type

Instructor-Led

projected fees
Course fee

(including GST)

Course Fee GST 9% : $436.00

funding subsidy
Funding/Subsidy

SkillsFuture Credit

SkillsFuture Funding

Course Overview

When an organisation goes about to achieve its mission, it does so in an environment of unknowns and variables. Despite the best intention and effort, it will encounter problems. Things may fall short for customers. Operation constraints can affect the process and output. Unexpected events such as supply chain disruptions, natural disasters and world events can all throw a spanner in the works. Problems may be encountered by various functions and roles. Failure to solve problems effectively can slow down the business, even hurt an organisation’s reputation.

Problem solving skills is therefore important for organisations to find solutions to unexpected situations. It combines analytical and creative thinking to deal with business challenges. It also affords learning about cause and effect, and allows organisations to mitigate future challenges. At the individual level, it equips employees with valuable skills in listening, communicating and collaborating with one another. It provides employees a sense of satisfaction and pride from the ability to solving problems and contributes to the mission and vision of the organisation.


Course benefits

The course, Problem Solving, is a critical core skill endorsed by SkillsFuture Singapore. It supports learners in getting their team members to develop problem solving practices. It provides learners with the tools to perform root cause analysis. It equips learners with big picture thinking and the techniques to develop potential solutions. It helps learners to test solutions and determine risks and constraints. It provides learners with the techniques to evaluate and prioritise solutions, and engage stakeholders to secure buy-in. When learners apply these competencies, they will be able to contribute to problem solving at the workplace and enable the organisation to meet stakeholders’ objectives.

Course outline

Pre-read: Personal Mindset

• Introduction to learning and unlearning for Good Work 

• Unlearn to Learn 

• Influences on Mindset

1: Define the problem

• Pitfalls of problem solving

• The innovative problem solving process

• Root cause analysis tools

• Defining the objective

2: Create and consider many options

• Facilitation techniques

• Data gathering

• Develop big picture thinking

• Quantitative and qualitative methods

3: Test options

• Identifying and prioritising your riskiest assumptions

• Risk assessment matrix

• Prototyping

• Experimenting and user testing

4: Choose a solution based on defined criteria

• Comparison matrix and analysis

• Prioritisation framework

5: Implement, refine and repeat

• Measuring what matters

• Stakeholder analysis matrix

• Stakeholder engagement techniques

• Present and pitch

Duration

1 day

Course runs

Who should attend?

Level 2 - Supervisor, Executive, & Emerging Managers
Level 3 - New Managers
Level 4 - Managers

Programme leader

Course fee

Mapped to Critical Core Skills – Thinking Critically – Problem Solving (CCS-PRS-I002-1)


Programme Fees

Full Course Fee: $ 436 (incl of 9% GST)

Nett Fee (after funding) *:

For Employer Sponsored Participants:

SME: $ 156 Non-SME: $ 236

For Participants eligible for SkillsFuture Mid-Career Enhanced Subsidy:

40 years old and above

(Singapore Citizen only): $ 156

For Self Sponsored Participants:

SkillsFuture Credit is applicable for Singapore Citizens aged 25 years old and above only


Inclusive of 9% GST (GST is based on Full Course Fee)


*Terms and conditions apply


Programme Executive In Charge : Patricia Lee

Telephone : 62489447

Email : patricialee@sim.edu.sg


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