Course overview



Course date

21-11-2022 to 22-11-2022
13-02-2023 to 14-02-2023
22-05-2023 to 23-05-2023
18-09-2023 to 19-09-2023
23-11-2023 to 24-11-2023



Course type


Course fee

(including 7% GST)

Member Total Fee : $445.12
Non-Member Total Fee : $556.40


SkillsFuture Credit

UTAP Funding


Course Overview

As an important member of the team, an effective secretary must maintain high levels of service delivery to achieve the organisation’s objectives. This programme highlights the importance of your role and aims to prepare you with the necessary information to handle your duties and manage the demands of your role successfully.

Course benefits

At this intensive programme, you will learn to:

  • Manage your key roles and identify key tasks to achieve peak performance
  • Manage the office more efficiently through application of key management concepts like teamwork, leadership, assertiveness and EQ Skills
  • Be a good coach and delegate tasks to your ‘juniors’ confidently, tactfully and tactically
  • Take feedback and criticisms positively and give timely constructive feedback to promote greater team effort
  • Be a respected team leader and good role model, and win the respect and trust of subordinates, colleagues and bosses
  • Know how to communicate more effectively and sharpen your communication skills

Course outline

Know your Role as an Secretary / Personal Assistant

• A secretary / personal assistant as an ideal ‘office manager’ and team leader

• Skills for ‘survival’ and managing your future (globalisation!)

• Your place in the ‘lean’ and ‘mean’ organisations

• Creating a positive and harmonious working environment 

Becoming a Team Leader and Motivational Techniques

• Becoming an effective team leader and managing more professionally

• Enhancing working relationships with bosses, peers and secretaries/administrative assistants

• Maintaining peoples self-esteem and adopt win-win strategies 

Approach to a Better Working Relationship with Bosses

• Understanding bosses expectations

• Know how to prioritise and stay focus 

Positive EQ Skills: Tact and Skills in Handling People

• IQ vs. EQ: What it means to your career!

• Putting EQ to work at the workplace! 

• How to Present and Communicate Your Ideas more Professionally to Management

• The Dos and Don’ts of Effective Written Communication

• The Importance of writing in Clear and Unambiguous internationally acceptable English

• The “ABCs” of Writing Techniques (Case Exercise)

• Language Use and Active Vocabulary: Clarity and Precision

• Say It Right: Pronouncing and articulating words and phonemes correctly in Standard English (British Model)

• Knowing the 44 phonetic symbols (phonemes) and standard speech sounds (International Phonetic Alphabet) (IPA)  

How to Take Criticisms and Give Constructive Criticisms Positively

• Taking unfair criticisms positively without being defensive

• Giving constructive criticisms to promote team effort

• Knowing the differences between aggressive, passive, assertive and manipulative behaviour styles

• Feedback: Prescriptive and objective language 


2 days

Course runs

Date Time Venue Registration Closing Date Register
21-11-2022 to
09.00 - 17.00 SIM Management House, 41 Namly Avenue, Singapore 267616 07-11-2022
13-02-2023 to
09.00 - 17.00 SIM MH 31-01-2023
22-05-2023 to
09.00 - 17.00 SIM Management House, 41 Namly Avenue, Singapore 267616 08-05-2023
18-09-2023 to
09.00 - 17.00 SIM Management House, 41 Namly Avenue, Singapore 267616 04-09-2023
23-11-2023 to
09.00 - 17.00 SIM Management House, 41 Namly Avenue, Singapore 267616 09-11-2023

Who should attend?

Level 1: Admin & Support

Level 2: Supervisor, Executive & Emerging Managers

Senior administrative professionals including executive / senior secretaries, personal assistants, and other senior administrative professionals reporting to senior / middle management.

Programme leader

Tan Teck Huat is a management trainer, professional speaker, speech and voice trainer. To date, he has conducted more than 2,500 public seminars and in-house courses for various educational institutions in Singapore and overseas. Mr Tan has also conducted more than 500 seminars relating to secretarial training and education in Singapore and the ASEAN region. He has been a regular course leader for SIM since 1976.   

He is the author of two books: (1) “Phonics and Phonetics for Parents, Tutors and Teachers”, and (2) “Better Spoken English: Phonics, Phonetics And Voice Training”. His professional qualifications and training embrace marketing, business administration, speech, voice and English phonetics, and public speaking.  

He was also the Founder President of SIM Toastmasters in 1984/5; a Gold Medallist cum Diploma (Public Speaking) from LAMDA (UK), and the Teachers Diploma in Public Speaking (Guildhall, UK).

Course fee

Programme Fee Amount (including 7% GST) Remarks
Member Total Fee $445.12 -
Non-Member Total Fee $556.40 -
Early Bird Discount 10% Read Terms & Conditions

SKILLSFUTURE CREDIT (SFC) is applicable for Singapore Citizens aged 25 years old and above.

No further discounts will be applicable if using the SFC to pay for the programme fees.

Programme Executive In Charge : Grace Tan

Telephone number : 62489414 | 62466746

Email :

Non-members are welcome to sign up for SIM membership to enjoy the discounted rate.

To register for the programmes now, select the preferred programme run-dates below through the register icon.