Course overview



Course date

19-07-2023 to 21-07-2023

18-10-2023 to 20-10-2023



Course type


Course fee

(including GST)

Member Total Fee (inc. 8% gst) : $777.60
Non-Member Total Fee (inc. 8% gst) : $972.00



Course Overview

This programme is designed to highlight the need to demonstrate assertive behaviour and how it impacts overall performance. You will learn to interact more effectively with people and manage your relationship with others with greater confidence and authority.

Course benefits

Business Outcome

Being assertive means communicating your needs, wants and opinion to others in a direct and tactful manner, while at the same time receptive to their needs and without being confrontational or aggressive.

Learning Outcome

You cannot manage effectively if you feel uncomfortable saying ‘NO’ to your employees and are afraid to influence upwards and shy away from conflicts. Participants will learn to:

  • Take charge in their jobs 
  • Handle conflicts with strength and decisiveness 
  • Get tasks accomplished while maintaining effective relationships 
  • Make requests and refuse others 
  • Negotiate diplomatically 
  • Influence others without being coercive or manipulative

Course outline

  • What is Assertiveness ?
    • The philosophy of assertion
    • Three response styles – Assertive, passive, aggressive
  • How did we Become Non-assertive?
    • Coping mechanisms
    • Expectations of others and self
  • Become Assertive
    • Changing your self-limiting beliefs
    • Identifying and owning your own wants
    • Building your self-confidence
    • Coping with criticism, anger and guilt
    • Taking charge of your environment
  • Verbal Assertion
    • Assertive communication options
    • Which skills to use and when
  • Assertive Management
    • Managing conflict
    • Giving and receiving performance feedback
    • Clear contracting, setting goals and follow-up
  • Managing Relationships at Work
    • You and your boss, subordinates and co-workers
  • Influencing Skills
    • Personal power
    • Getting others to heed your advice

       As part of the training and learning during this course, photography and/or video recording of participants in action will be done.


3 days

Course runs

Who should attend?

(Level 2) Supervisor, Executive, & Emerging Managers
(Level 3) New Managers
(Level 4) Managers

Programme leader

Course fee

Programme Executive In Charge : Grace Tan

Telephone number : 62489414

Email :

Non-members are welcome to sign up for SIM membership to enjoy the discounted rate.

To register for the programmes now, select the preferred programme run-dates below through the register icon.