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COVID-19 Updates

COVID-19 Updates at SIM

Updates 7

6 April 2020: SIM closes campus from 8 April – 4 May 2020

The Singapore Government announced on 3 April 2020 that all schools, including Institutes of Higher Learning (IHLs), will close and move to full home-based learning from 8 April to 4 May 2020.

In line with this measure, both our campuses at Clementi Road and Namly Avenue will be closed from Tuesday, 7 April, 2359 hrs to Monday, 4 May (inclusive) 2020. Students and staff will not be allowed entry into campus during this closure period.

All SIM students will do online learning and you should have received instructions regarding your online learning by now. If you have examinations during this period, you will be informed separately of the alternative arrangements for your examinations.

All SIM staff will be telecommuting from home and only a limited number of staff will be on campus to provide essential services with the permission of the authorities.

If you need to urgently return to campus to retrieve personal belongings from your lockers, please do so before the campus closure.

The number of community spread cases are rising rapidly. The next few weeks will be critical for all of us to do our part to help our government bring the situation under control. We urge all of us to strictly comply with the stricter measures in place, no matter how inconvenient they may be. These  include staying at home as much as possible, stopping non-essential activities, avoiding social gatherings, and adopting safe distancing and good hygiene practices.

Let’s work together as a community to help one another through this so that we will overcome the virus and emerge stronger.

During the campus closure, we will continue to provide you with the all necessary support that we can render, within the boundaries of what the government has implemented. Please refer to the following details of services available during this period.

Services available from 6 April to 4 May 2020


6 April 2020

7 April 2020

8 April to 4 May (inclusive) 2020

Service Desk

Remains Open - IT support for students' online learning.
Monday – Friday: 7.30am – 10.30pm
Saturday: 7.30am – 6.30 pm
Call 62489090, select option 1 or email at ITSD_SIMGE@SIM.EDU.SG

Payment counter

Opens 8.30am – 5.30pm.

Opens 8.30am – 12pm.


Students are encouraged to use online payment services.

For enquiries, contact us at


Opens  8.30am - 9pm.

Opens 8.30am -  9pm.

All book loans and returns are to be made by 7pm to avoid fines if books are due by 7 April.

Devices are not available for loan.


Group study room bookings will be cancelled.

For enquiries, contact us at

Food and beverage outlets

Selected outlets remain open.

All outlets are closed except for Subway which will be open from 9am to 4pm.


Student services counter

Opens 8.30 am - 5.30pm.

Opens  8.30am - 5.30pm.

Closed. For online enquiries, contact us at

Followingservices will only be processed after 4 May:
- Requests for issuance of hardcopy transcripts and Letters of Verification 
- Verification of documents (please submit your documents after 4 May)
- Collection of documents

You are advised to regularly check the SIMconnect portal for updates.

Counselling and student care

All  counselling services will be available online. Please contact us at:

Student Recruitment Office

Remains Open via livechat, calls and email.
Monday – Friday 8.30am – 5.30pm
Saturday – 9am – 1 pm
Call 62489746 or email at

We thank you for your patience and understanding. In the meantime, please continue to stay healthy and safe.

Updates 6

1 April 2020: New COVID-19 Case

A part-time SIM student has been tested positive for COVID-19 on 31 March 2020. Like the first two cases, he is linked to a COVID-19 patient outside of SIM who is not related to SIM. The student is now under the care of doctors at NCID. Our student was last on SIM campus on the evening of 20 March 2020. He went straight to his classroom and left campus after that. He did not use other SIM facilities.

Updates 5

23 Mar 2020: SIM Student infected by COVID-19

An SIM student has been tested positive for COVID-19 on 20 March 2020. The student is now under the care of doctors at NCID and is coping well. She is case 368. Our infected student is linked to a COVID patient who shares her apartment. Her apartment mate  is not an SIM student or associated with SIM. Our student has been put on Quarantine Order (QO) from 15–28 March and her diagnosis was made while she was still on QO.

Updates 4

20 Mar 2020SIM Student infected by COVID-19

We are writing to inform you that one of our students who was linked to the Aperia Mall boulder+Gym cluster has been tested positive for COVID-19 on 18 March 2020. This student  is Case 305 announced on Wednesday by the Ministry of Health. As a result of the contact tracing of the Aperia Mall cluster, the student was put on Quarantine Order (QO) from 8 to 19 March and his diagnosis was made while he was still on QO. The student is now under the care of doctors at NCID and is coping well.

What is being done

  • Help for Student
    Our counsellors have been activated to provide the necessary support for our student.
  • Intensive Cleaning
    We want to reassure our community that our cleaners have been conducting cleaning of the campus four times daily since the start of the COVID-19. We will continue to keep up with this rigour to keep our campus safe for all. As an added precaution, we will close down both our Clementi Road and Namly Avenue campuses for two days this weekend (Saturday, 21 March and Sunday, 22 March) to conduct disinfectant cleaning of the whole campus.The cleaning will include all our food outlets, library and common areas.
  • Online Learning 
    To minimise human contact and the risk of exposure for everyone, and allow you to continue with your learning, we have moved a majority of our classes online from April to June. In fact, some online classes have already started on 19 March. This has been announced in an earlier notice to all students. Please access myMail for the details, and make full use of the available online resources.

Updates 3

16 Mar 2020:
SUSS Student infected by Covid-19

We have been informed of a Singapore University of Social Sciences (SUSS) part-time Social Work student who was tested positive for the COVID-19 virus on 14 March 2020. This is Case 214. The student reported onset of symptoms on 5 March 2020, and has no recent travel history to affected countries and regions. He is linked to a case outside of SUSS and SIM and was last on campus on the evening of 12 March 2020. He went straight to his classroom and left campus after the lesson. The student is now under the care of doctors at NCID and is coping well.

What is being done
SUSS shares SIM Campus at Clementi Road. Upon notification of the case, we have undertaken deep cleaning and disinfecting of the areas in which the student spent time. SUSS is also working closely with the relevant authorities to do Contact Tracing of those who had close contact with the affected student. All those in close contact have already been put on Leave of Absence and some may be put on quarantine later on.

Your safety in our campus is of utmost importance to us. Other important precautionary measures remain in force on campus:

  • Temperature taking
  • Travel declarations
  • Increased frequency of cleaning of campus facilities (up to four times daily)

What You can do
We urge all of you to stay calm and vigilant and continue to play our part in keeping our campus safe. Please comply with all stated precautionary measures and give your full co-operation. Continue to practise good personal hygiene, and look out for each other. You have our commitment that we will do our utmost to continue to keep our campus safe. We urge you to refrain from posting inaccurate information on social media. If you have additional enquiries, please contact us at the SIM contacts below. Thank you for all your support and cooperation. Let’s continue to do our part to stay resilient and overcome the virus together.

Updates 2 

13 Feb 2020: We confirm that there is no COVID-19 case at SIM. Earlier this evening a staff from the SIM Kampong Foodcourt had taken ill at 7pm and sent to Ng Teng Fong Hospital. We have at 10.50 PM received written confirmation from the hospital that the canteen staff had presented with dizziness but had no other respiratory symptoms. His blood tests were normal and he has been discharged with no further follow up needed. As a precautionary measure, we had immediately undertaken disinfecting cleaning of the foodcourt and the common areas around it, and will keep up with the cleaning of all our common facilities to keep our campus safe. We remind the SIM community to check the facts directly with SIM before posting unfounded news that can cause undue panic.

Updates 1

30 Jan 2020: We are aware that there was an Instagram posting about a suspect coronavirus case in SIM. This is untrue. We confirm there is no coronavirus case at SIM. SIM carries out routine cleaning of all its teaching facilities as part of the precautionary measures taken to prevent the coronavirus infection and protect our campus and community. We advise all SIM students to clarify with SIM directly when encountered with such news instead of spreading fake news and causing undue alarm.

Precautionary measures at SIM

SIM has put in place a set of precautionary measures to keep our students, staff, associates, vendors and members of public safe and healthy. These measures are based on recommendations from the Ministry of Health, Singapore and consistent with guidelines set by the Ministry of Education, Singapore.

Our precautionary measures are:

  • Mandatory temperature taking for all persons entering our premises
  • Travel declaration 
  • Safe Distancing
  • Advisories to remind students and staff to be vigilant, monitor their health, practise good personal hygiene, and to seek medical attention immediately if unwell
  • Disciplinary actions for those caught flouting the precautionary measures

If you know of anyone who has breached any precautionary measure, you can make an anonymous report at the SIM contacts below. 

Your part in helping to contain the spread of COVID-19 in Singapore is to take personal responsibility by complying with all precautionary measures and to report someone whom you know is not complying. Ultimately, we can only overcome COVID-19 with the co-operation and public spiritedness of everyone in Singapore.

Health Advisories


More information on COVID-19:

SIM Contacts

We ask that everyone to remain calm and vigilant and do not speculate and spread fake news that can cause undue panic. Please check your facts with SIM at following:

Security and Safety

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