Business Outcomes : 

Participants will be able to supervise effectively and inspire employees to perform productively, to meet the company's goals and contribute directly to increased revenue. 

Learning Outcomes : 

• Acquire specific communication skills to set work standards
• Acquire assertive skills to handle difficult employees; resolve conflicts at work; coach, counsel, appraise and motivate staff effectively
• Gain skills and confidence to give honest feedback without creating resentment, thus preserving good working relationship

• What is assertiveness in supervision?
• Functions, roles and rights of a supervisor
• Effective supervision exercise
• Rights of bosses, employees, and customers
• What are assertiveness rights and characteristics?
• Assertiveness techniques and using " I- Message " in negative feedback
• Delegating, coaching and appraising assertively for better results
• Dealing with difficult employees: the under-achievers, the silent or rebellious ones etc.
• Case studies and role play to manage difficult employees and objections