Business Outcomes :
Participants will be able to supervise effectively and inspire employees to perform productively, to meet the company's goals and contribute directly to increased revenue.
Learning Outcomes :
- Acquire specific communication skills to set work standards
- Acquire assertive skills to handle difficult employees; resolve conflicts at work; coach, counsel, appraise and motivate staff effectively
- Gain skills and confidence to give honest feedback without creating resentment, thus preserving good working relationship