You will be able to apply negotiation and influencing strategies and techniques to achieve your business objectives.
Emphasis will be on real-world application, taking into consideration the VUCA business world (Volatile, Uncertain, Complex and Ambiguous).
- Identify the needs, drivers and hidden agenda for the negotiation setting
- Apply knowledge on interpersonal relationship & emotional intelligence in the negotiation process
- Apply different negotiation strategies for a range of scenarios (i.e. conflict management, performance review or customer deals)
- Understand how cultural differences may affect negotiation and how to turn them in your favour
- Ability to gain insights and use tactics to change the balance of power
- Apply flexibility in handling different communication style and personality
- Achieve positive outcomes through effective negotiation and influencing strategy