SERVICE LEADERSHIP (SYNCHRONOUS E-LEARNING)

SIM

Course overview

Categories

ETSS

Provider

SIM

Course type

Instructor-Led

Course fee

(including 7% GST)

Full Fee with GST : $642.00

Funding/Subsidy

SkillsFuture Credit

SkillsFuture Funding

SERVICE LEADERSHIP (SYNCHRONOUS E-LEARNING)


Course Overview

Leaders are instrumental in achieving the strategic vision, goals and priorities into operational plans for their teams. They also need to develop the company’s future leadership pipeline to ensure long term success.


In this programme you will recognise the characteristics of a leader and be instrumental in delivering the service excellence which is align to the organisation’s customer centric strategy. It will provide you techniques to influence and analyse the performance of your team.

Course benefits

Business Outcomes

Participants will advance their know-how in demonstrating the different leadership styles, be equipped with the skills necessary to successfully lead a service organization with confidence and purpose upon completion of the course.


Learning Outcomes


1. Recognise the styles in leadership and know when to apply them

2. Adopt techniques to operationalise the organization’s vision, mission & values

3. Lead, engage and motivate teams in achieving customer centric strategies 

4. Analyse gaps in performance 

5. Identity and recommend follow up actions for development

Course outline

1. Leadership styles

2. Methods to operationalise the strategy

3. Techniques to engage, influence and motivate teams

4. Ways to promote customer centric environment

5. Measure and manage performance 

Duration

2 days

Who should attend?

Level 3 - New Managers
Level 4 - Managers

Programme leader

Jenna Oh has diverse experience in both multinational corporations and small enterprise. She has a rich and broad experience in the retail industry where she succeeded in leading several transversal positions in business and human capital development. An action orientated self-starter, she has lived and worked in an international environment. Her career started in boutique management where she learnt the ropes of being an entrepreneur and how to motivate a team to achieve the commercial objectives. Intrigued by broader business strategy, she assumed a role in regional marketing for APAC. Jenna enhanced her business acumen in retail management and CRM with a leading luxury house. Her passion for people led her to diversify her capability in learning and development. Due to her versatility & drive, she was nominated to be the head of human resources for SEA & Oceania. Jenna was a member of the Regional Exco where she served as a trusted advisor to the senior management team.


Throughout her career Jenna has mentored and coached leaders from various functions and levels.


Currently an independent Talent Development and Leadership Coach, Jenna provides bespoke learning and organisational development services to individuals as well as organizations. Her clients include the social services enterprise, tertiary institutions, SMEs and MNCs. 

Course fee

Programme Fee Amount (including 7% GST) Remarks
Full Fee with GST $642.00 -

Programme Fees

Full Course Fee: $642.00(inclusive of 7% GST)

Nett Fee (after funding)*: $222.00


For Employer-Sponsored Participants:

SME: $222.00 Non-SME: $342.00

For Participants eligible for SkillsFuture Mid-Career Enhanced Subsidy:

40 years old and above

(Singapore Citizen only): $222.00


For Self Sponsored Participants:

SkillsFuture Credit is applicable for Singapore Citizens aged 25 years old and above only


Inclusive of 7% GST (GST is based on Full Course Fee)

*Terms and conditions apply


Programme Executive In Charge : Grace Tan

Telephone number : 62489414 | 62466746

Email : gracetan@sim.edu.sg


Non-members are welcome to sign up for SIM membership to enjoy the discounted rate.

To register for the programmes now, select the preferred programme run-dates below through the register icon.

professional-development