SENSEMAKING: A PRACTICAL APPROACH TO COLLABORATION AND INNOVATION IN BANKING AND FINANCIAL SERVICES

SIM

Course overview

Category

Systems Thinking

Course date

05-12-2022 to 06-12-2022

Provider

SIM

Course type

Instructor-Led

Course fee

(including 7% GST)

Member Total Fee : $3,424.00
Non-Member Total Fee : $3,424.00

Funding/Subsidy

N.A

SENSEMAKING: A PRACTICAL APPROACH TO COLLABORATION AND INNOVATION IN BANKING AND FINANCIAL SERVICES


Course Overview

Making sense of data is critically important throughout most, if not all, aspects of design thinking and agile methods, be it making sense of market trends or customer data to gain deep insights into what customers might value and their pain points or making sense of feedback data collected from prototype testing or initial sales figures from minimum viable products that have gone to market. This program is designed to help participants develop practical skills in taking a sensemaking approach to collaboration and innovation. Sensemaking is the process by which people who work together to give meaning to their shared experience and using this shared meaning to organize work.

Course benefits

BUSINESS OUTCOME

This two-day program is designed to introduce participants to a practical approach comprising a variety of sensemaking tools and frameworks that guide co-workers towards more effective collaboration and innovation in banking and financial services.

LEARNING OUTCOME

Learners will learn to apply a sense making approach to

  1. Innovating to improve internal systems (e.g. processing applications and queuing systems
  2. Innovating to external market conditions (e.g. bringing new innovations to market and defending against impending disruptive innovations)
  3. Fostering collaboration amongst co-workers within organisational teams, across organisational networks and throughout the organisational system


Course outline

  • System utilization
  • Queuing system
  • Disruptive innovation
  • Sensemaking and innovation/Sensemaking and collaboration
  • Information asymmetry
  • Information flow
  • Systems thinking


Duration

2 days

Course runs

Date Time Venue Registration Closing Date Register
05-12-2022 to
06-12-2022
09.00 - 17.00 Zoom 21-11-2022

Who should attend?

Level 4 - Managers
Level 5 - Senior Managers & Directors
Level 6 - C-Suite

Programme leader

Annie Tan has over 20 years of leadership and management experience in DBS Bank, Standard Chartered Bank and Fiserv Aspac (Banking Solutions Consulting), 10 years in Human Capital. In DBS, Annie spearheaded the setting up of the SME hotline and led teams to support SME & Wealth customers in the Customer Centre (an award-winning in-house 600 seats Call Centre). As the Head of Onboarding in DBS Learning & Talent Development, she developed programmes in Customer Service, Leadership and Management. As the Deputy to the Head of Leadership Institute, Annie successfully designed and facilitated programmes on Leadership, Professional Development, Performance Management and Cultural Development for DBS across the region.


For over 25 years, Peggy Khoo was involved in Portfolio, Program and Project Management in Business Process Transformation, Transition Change Management and revolutionary Sales and Marketing capabilities. As a senior leader, she is always committed to supporting people and talent development. She has a strong conviction that learning is a lifelong process; training can help to develop skills, knowledge and nurture the attitude needed for career advancement. She has been a people manager for 18 years and had been highly acquainted with the performance management, performance review process in both MNC and local context.

Course fee

Programme Fee Amount (including 7% GST) Remarks
Member Total Fee $3,424.00 -
Non-Member Total Fee $3,424.00 -

Programme Executive In Charge : Kho Mei Yen

Telephone Number :62486137

Email : khomeiyen@sim.edu.sg

professional-development