Course overview


Systems Thinking



Course type


Course fee

(including 7% GST)

Member Total Fee : $513.60
Non-Member Total Fee : $642.00



Course Overview

This programme is for developing the Second stage of Sansi- The Layeral Thinking process.

Layeral Thinking represents the second stage of Sansi whereby leaders and managers need to evaluate the macro landscape, pivot in objectives, and reframe thinking to suit multiple stakeholders.

In this VUCA environment, Layeral Thinking is perhaps the most vital of the three thinking stages, as it represents not just doing what needs to be done but also resisting doing what has always been done.

Course benefits


With Layeral Thinking, an organization will benefit from the EFFECTIVE systems created when participants apply flexibility to review existing strategies and assumptions with objectivity and, if needed, the flexibility to craft new value propositions and processes.


Upon completion of Stage 2- Layeral Thinking of Sansi, participants will be

  •  equipped with an overview of tools and techniques to adopt extra-centric perspectives,
  •  recreating new value propositions., and
  •  Initiating basic influencing of stakeholders

Course outline

  •  Jobs To Be Done- adopting the customer perspective
  •  The Hypothesis Validation approach
  •  Data analytics in hypothesis validation
  •  Root Cause Analysis- Of symptoms and root cause
  •  The Five Why Technique and MECE
  •  Systems Thinking- when fixes fail
  •  Creative solution- the REMAPS and Metaphorical Methods
  •  Critical Thinking- of Fallacies and Biases
  •  Adopting the Layeral Thinking posture


1 day

Who should attend?

Level 2 - Supervisor, Executive, & Emerging Managers
Level 3 - New Managers
Level 4 - Managers

Programme leader

Chet Choon is the managing consultant for, and specializes in developing strategic leadership skills. His clients include DBS, the Monetary Authority of Singapore (MAS), Murata, Nitto Denko, YKK, Daikin, Mitsui, Fujifilm, Petronas and Shell.

As a certified consultant in Exponential Organizations, Chet Choon helps clients develop exponential growth plans through the understanding and deployment of doubling technologies. He is an IBM-certified Design Thinking consultant and facilitates change through iterative customer consultation.

In the area of Innovation, Chet Choon was part of the winning Trimsound team in the Creative Industry Xchange (CIX) proof of concept competition launched by the National Library Board in 2009. Trimsound was presented in the inaugural World Innovation Summit in Barcelona 2009.

He is a Cambridge-certified Teacher-Trainer and Programme Leader for the Cambridge International Diploma for Teachers and Trainers (CIDTT) and a certified trainer for CIPD, the world's largest Chartered HR and development professional body.

Course fee

Programme Fee Amount (including 7% GST) Remarks
Member Total Fee $513.60 -
Non-Member Total Fee $642.00 -

Enquiries: Kho Mei Yen - 62486137 | 62466746,