You will be able to express yourself in a clear, concise, courteous and correct manner. Convey your thoughts in a professional and structured manner expected of any professionals. Respective of your job scope, you will achieve your business goals and objectives through the written word minimising any misinterpretation from the receivers.

• Write effective business correspondence such as reports, email and minutes.
• Proofread and vet business document samples using a structured guideline. 
• Customise written work to different stakeholders. 

Essentials of Effective Business Writing

• Creating a balance between old-fashion and modern-day business writing
• Writing skills using the 4 Cs - Clear, concise, courteous and correct
• Summary writing - 5 Ws and 1H
• Concise writing essentials
• Approaches to writing - Voice, direct, indirect and persuasive
• Controlling tone in writing

Process of Effective Business Correspondence

• Identifying reader types using audience and stakeholder analysis when drafting documents
• Using various format/templates for various business writing types
• Create rapport with readers using the three-step framework

Office Correspondence (Internal and External)

• Reports and Proposals
  • ­Formal and informal templates to structure different kinds of reports
  • ­Ways to organise reports and proposals convincingly
• Replying to Emails and Letters
  • ­The four-point plan used in emails and letters
  • ­Phrases to use when replying to general letters of enquiry and to an aggrieved customer
  • ­How to reject diplomatically and tactfully
• Minutes of Meeting
  • ­Organisational content structure in minutes of meeting
  • ­Prepare note-taking forms