Course overview





Course type


Course fee

(including 7% GST)

Member Total Fee : $513.60
Non-Member Total Fee : $642.00




Course Overview

Increasingly, managers are working in work environments where employees have different backgrounds in personalities, cultures, demographics & experiences. Employees from different backgrounds bring their own unique work styles and communication styles to the job. How can a manager promote team and individual effectiveness by creating an atmosphere of understanding, trust and mutual respect?

This highly interactive workshop is designed to equip managers and supervisors with scientifically proven tools on how to connect and communicate effectively with different kinds of employees.

Course benefits

Business Outcomes :

By attending this programme, participants will improve their interpersonal & communication skills; build productive relationship with their staff, reduce unproductive conflicts; enhance better staff work satisfaction that will ultimately lead to overall work productivity in the company.

Learning Outcomes :

  • Acquire practical & proven communication tools to connect productively with their team members
  • Improve their interpersonal skills in building productive relationship & positive rapport with their staff
  • Develop people reading skills to accurately profile their employees

Course outline

  • Know how your psychological types affect your relationship with your staff 
  • Connect with others who are different from you
  • Speed-reach your staff by identifying their personality types
  • Apply a unique martial art technique to win over difficult employees
  • Learn how to create a climate for positive interpersonal communication
  • Read body language accurately
  • Master effective techniques of asking questions
  • Acquire proven psychological techniques to create instant rapport
  • Real life cases & applications


2 Days

Who should attend?

Level 2 - Supervisor, Executive & Emerging Managers

Level 3 - New Managers 

Programme leader

Wayne Kwan brings with him more than 20 years of experience in management training, consulting, education, and research. He is best known for the application of leading-edge psychological and behavioural tools to help businesses and individuals maximise their performance. As a workshop facilitator, Wayne blends a powerful and energetic style with a marvelous sense of humour to inspire and motivate people to learn. Wayne is currently the Managing Partner with a consulting firm specialising in the application of scientifically validated management tools for enhancing personal, interpersonal and organisational effectiveness. He is also an Adjunct Professor at a Business Faculty of a local university.

He was previously the Principal Consultant with an international management consultancy group. Prior to that, he held various senior management positions at both local and multinational organisations . He holds bachelor, graduate, and professional degrees in management from both local and overseas universities. Wayne had previously been a professor and consultant at a number of universities in the USA and Australia.

Wayne consults with organisations representing a broad spectrum of businesses that include the Fortune 500 companies. His clients include the Prime Minister’s Office, Singapore Airlines, CISCO Systems (USA), Singapore Tourism Board, Ministry of Health, National Panasonic, Hewlett-Packard, British Airways, Prudential Insurance, Bosch Group, Caterpillar Asia, Swiss Reinsurance, Ricola Asia Pacific, BMW, and many more.

Wayne is author to a number of management publications and has presented papers in international management conferences. He has appeared in business talk shows over the then MediaCorp Radio of Singapore. He is also listed in the International Who’s Who Directory.

In spite of his busy schedule, Wayne finds time to serve & contribute to the community as a volunteer trainer, counselor & a family life ambassador. 

Course fee

Programme Fee Amount (including 7% GST) Remarks
Member Total Fee $513.60 -
Non-Member Total Fee $642.00 -
Early Bird Discount 10% Read Terms & Conditions

Programme Executive In Charge : Patricia Lee

Telephone number : | 62489447 | 62466746

Email :

Non-members are welcome to sign up for SIM membership to enjoy the discounted rate.

To register for the programmes now, select the preferred programme run-dates below through the register icon.