• Building a culture of Service Excellence - Participants will learn about the importance of customer centricity and ‘Why’ CX (customer experience) matters
• Championing Desired Service Experience - “What’s in it for Me?”
• ‘Circle of Influence’ will be facilitated to help participants take personal ownership in delivering service outcomes
• Learn and appreciate the making of a service professional ‘Appearance, Behavior, Communication’ to create a positive and lasting first impression
• ‘The Wow Experience’ enables participants to engage in service initiatives that creates exceptional CX
• Managing challenges allows participants to identify service challenges and closing the gap
• Adopt ‘CLEAR’ approach to effectively manage and overcome challenges
• Practice overcoming challenges by using tools and techniques discussed utilizing participant’s actual work scenario