CUSTOMER EXPERIENCE STRATEGY AND DESIGN

SIM X RMIT

Course overview

Category

RMIT Online Series

Course date

08-08-2022 to 19-09-2022
05-09-2022 to 17-10-2022
26-09-2022 to 07-11-2022
10-10-2022 to 21-11-2022
07-11-2022 to 19-12-2022

Provider

RMIT

Course type

Instructor-Led

Course fee

(including 7% GST)

Non-Member Total Fee : $890.00
RMIT Alumni Total Fee : $756.50

Funding/Subsidy

UTAP Funding

Course Overview

Why study Customer Experience Strategy and Design

With the business world rapidly changing, and an increased focus on globalisation, automation and collaboration, it is no longer simply a great product that gives you a competitive advantage. Businesses are increasingly looking for innovative, memorable and delightful customer experiences to set themselves apart.

Course benefits

What you'll learn

Customer Experience Strategy, personas, pain points and gain points, business strategy fit, prototyping, KPIs, change implementation

Course outline

How it works

Learn how to build CX strategy from the very beginning. You will create personas, conduct customer interviews, and map customer journeys. This will allow you to transform your workplace by embedding customer-experience thinking deep into the business model.

Duration

6 weeks

Course runs

Date Time Venue Registration Closing Date Register
08-08-2022 to
19-09-2022
08.00 - 17.00 Online 25-07-2022
05-09-2022 to
17-10-2022
08.00 - 17.00 Online 22-08-2022
26-09-2022 to
07-11-2022
08.00 - 17.00 Online 12-09-2022
10-10-2022 to
21-11-2022
08.00 - 17.00 Online 26-09-2022
07-11-2022 to
19-12-2022
08.00 - 17.00 Online 24-10-2022

Who should attend?

(Level 2) Supervisors, Executive, & Emerging Managers     
(Level 3) New Managers     
(Level 4) Managers
(Level 5) Senior Managers & Directors
(Level 6) C-Suite

Programme leader

RMIT Instructors

Course fee

Programme Fee Amount (including 7% GST) Remarks
Non-Member Total Fee $890.00 -
RMIT Alumni Total Fee $756.50 -

Learning mode: Self paced learning


Enquiries : Patricia Lee - 62489447 / patricialee@sim.edu.sg

professional-development