Course benefits

Course outline

Duration

2 Days

Programme leader

Annie Tan has over 20 years of leadership and management experience in DBS Bank, Standard Chartered Bank and Fiserv Aspac (Banking Solutions Consulting), 10 years in Human Capital.

In DBS, she spearheaded the setting up of the SME hotline and led teams to support SME & Wealth customers in the Customer Centre (an award-winning in-house 600 seats Call Centre).

As the Head of Onboarding in DBS Learning & Talent Development, she developed programmes in Customer Service, Leadership and Management.

As the Deputy to the Head of Leadership Institute, Annie successfully designed and facilitated programmes on Leadership, Professional Development, Performance Management and Cultural Development for DBS across the region.

Patrina Loo is an accomplished TAE (Training and Adult Education) professional with two decades of experience in training, facilitation, design, coaching and consultation. She engages with clients from a broad spectrum of industries to address learning needs, design and contextualise learning programs to build capacities and sustain team performance. Known for her passionate, vibrant style of engaging diverse profile of learners, she is always keen to find innovative ways to create meaningful learning experiences and build capabilities.

Patrina is also an Adjunct AE in providing career advisory in support of the ‘Developing Freelance Adult Educators’ with Institute of Adult Learning.

As Research Associate, Patrina had worked on initiatives in sectoral research and interventions to enhance Continuous Education and Training (CET) effectiveness for the security and retail sector.

Prior to training, Patrina spent 5 years in the retail sector with the Cold Storage group of companies as Purchasing and Marketing Manager, managing marketing communications and purchasing functions of the retail business and was instrumental in the expansion of 11 retail outlets.