Current Issue: June--July 2009

By understanding the nature and dynamics of organisational change, managers will be able to channel the natural resistance from employees towards achieving success in sales and good work attitudes.

It’s time for listed companies to reduce spending on full-colour annual reports that are over 160 pages thick. Many extra copies of annual reports are sold as waste paper a year later. With reduced expenditure in the production of annual reports, companies can contribute more to charity.

Peter Steidl, the author of Survive, Exploit, Disrupt: Action Guidelines for Marketing in a Recession, outlines some of the key issues businesses need to address to ensure they not only survive the recession but can benefit from opportunities that times of massive change bring.

This article looks at how habit and technology can combine to create an ineffective approach to presentations.

What am I and what do I want in life?
If we have the answer, the next step is to make it happen.

Boards of directors have to be vigilant to prevent crises and ensure that management is well prepared for various crises. They may have to take the lead when an emergency situation arises to keep people informed, steady people’s nerves, and help management sort through the ambiguity.

When Wangsa lost one eye at work, he was asked to lie that the accident happened after working hours. At a compensation hearing, the Commissioner of Labour denied him compensation. Study the case and decide what should be fair judgement in this case.

The main job of the auditor is verification of a company’s financial records. They find out whether a company’s records present its true financial situation. But increasingly, their job scope has expanded beyond mere verification to include more value-added services.

When four friends decided to pool their resources to start a Filipino restaurant in Chinatown, Bonifacio was born. They have different backgrounds: Kelvin is a publisher, Picasso runs an event management firm and wushu academy, Ace owns two hotpot restaurants, and Lester is a TV director in the Philippines.

In a downturn, many organisations seek to cut costs. Few organisations contemplate new initiatives especially given the risk of success and the uncertainty of return on investment. This article looks at one company bucking the trend by spending on a premium customer care centre.

To treat the customers as guests involves learning and practising the "Guest" philosophy, a set of principles for delivering the extraordinary guest experience.

In a tough economy, it can be difficult to hang on to your job. It’s equally important to take advantage of every opportunity to boost your employability. This article looks at some tips on how to stay employable.

Senior level people often end up in the wrong job, and are doomed to repeat their errors. But it doesn’t have to be that painful; there are easier ways to get a job that truly fits.

In respectful workplaces, employees are more productive because they are more focused in their work. In non-respectful workplaces, the employees’ productivity may suffer as they become distracted by job security, personal financial issues, and the emotional symptoms associated with bullying and abuse. This article introduces a game to help avoid workplace bullying.