Motivate People to Successful Heights
Motivation can be defined as the psychological processes that arouse, direct, and maintain human behaviour towards an objective. To push employees to work harder, companies dangle benefits or threaten to give them negative consequences. A good manager is one who motivates subordinates every hour of the day and leads by example.
Innovating the 21st Century University: It's Time
Universities are losing their grip on higher learning as the Internet is becoming the dominant infrastructure for knowledge and as a new generation of students requires a very different model of higher education. The transformation of the university is not just a good idea. It is an imperative, and evidence is mounting that the consequences of further delay may be dire.
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Top-Tier Productivity Systems
Managers rarely consider how to set up systems that guarantee greater productivity before they apply the other managerial tools. Productivity systems can help your organisation to maximise productivity.
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The Singapore Expatriate Ventures Overseas
Reading about foreign talent and how they have contributed to Singapore makes one wonder where some of our local talent may have gone. Some of them have become foreign talent themselves as they decided to take the plunge and venture to work overseas.
Management Memo
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The Case of Social Networking that Led to Firing
Social networking during office hours is a common practice in the Internet age. Some employers are influenced by what is said on social networking sites while others feel that social networking builds up teamwork. Read this case and give us your views.
Management
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With Mission and Vision, Companies Can Move Forward
To stay in the vanguard of the industry and set the strategic direction for the business, many companies have vision and mission statements. This article looks at the benefits of such statements and provides suggestions on how to go about writing good statements.
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Living with Office Politics
Office politics has to be curbed, if the company wishes to enjoy a more open and trusting environment, greater productivity, and better results, and if it does not want to lose its good staff.
Learning to Balance: The Strategic Sales Person
Organisations place large demands on their sales people. They are being pushed to higher levels of productivity and have to be more accountable. For the company to do well, sales people must understand the overall strategy and execute it for they are at the interface between the company and the customer. But sales people often have little say in the formulation of corporate strategy. Yet, they are fully responsible for how it is implemented. This article shows how sales people can balance the demands on them and deliver on the corporate strategy.
Management Ideas
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Management Ideas
Exquisite Dining
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Taste of Vietnam in the Heart of Orchard Road
There are numerous Vietnamese restaurants in Singapore. Nuoc stands out from the crowd as it is situated in the middle of a beautiful sky garden. Delicious food and gorgeous scenery, it provides a great escape after a long day at the office.
Customer Service
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Good Customer Service is an Attitude
Good customer service is not a department, it is an attitude. The concept of service and care can be difficult to describe in tangible terms. And yet in every service encounter there are tangibles in the exchange between both parties, which affects how customers make a choice of whether to use your company, and judge the quality of service provided.
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The Heart of Customer Experience
The customer experience is transactional, emotional, and transformational.
The core of the customer’s experience is about “heart” which stands for Happiness, Emotions, Awareness, Relation, and Trust.
Communication
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Communicate Better across Cultures
To get positive results from your interactions with others, be sensitive about the cultural diversity. This affects how business messages are planned, sent, received, and interpreted in the workplace. This is especially so when you are writing for the Worldwide Web where the readers could be from any culture.
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How to Handle Your Boss
To create a sociable work environment, employees have to know how to handle their bosses. They should know the personality of their bosses in order to handle difficult or sticky situations.
IT Update
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Keep Your Identity Safe, Don't be Conned: How to Protect Yourself from Online Crimes
Phishing has become a big part of our daily vocabulary and a constant fear at the back of our minds. With the increase in the number of people using smart phones for E-mails and online shopping, we have to know how online criminals operate.
Small and Medium-Sized Enterprises Versus the Training Providers
Many small medium sized enterprises, SMEs, do not appear to be protraining. SMEs understand the importance of training, but they are held back by various constraints. Being SMEs themselves, the trainers elaborate on ways they deal with training and development internally. We find out what the push and pull factors of training are in a competitive market like Singapore.
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Games Trainers Play
Trainers do their best to make each training session a good experience for their participants. It is important that participants absorb as much as they can from the training and one of the best ways of ensuring this happens is by having interesting activities incorporated in the training.
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Managing Talent, Managing Profitability
Human resource experts have cited attracting, retaining, and managing talent as posing the greatest leadership challenge among organisations seeking to return to profitability.
Today's Manager
Current Issue: August--September 2010
